USRN Team Leader (Hartford Account)
Tap Growth ai
Job Description
About the Role
We are seeking an experienced and results-driven USRN Team Leader to manage and guide a team within our Hartford account. This role is responsible for driving team performance, ensuring quality output, and maintaining compliance with Utilization Management standards while fostering a collaborative and high-performing team environment.
Key Responsibilities
Lead, coach, and manage a team of USRN professionals in Utilization Management
Monitor team performance, productivity, and quality metrics
Provide regular coaching, feedback, and performance evaluations
Ensure adherence to clinical guidelines, client standards, and regulatory requirements
Collaborate with QA, Training, and Operations teams to drive continuous improvement
Handle escalations and support team members in complex cases
Prepare and pre...