User Support Technician at Deloitte

Full-Time Computer Occupations

Deloitte is the largest private professional services network in the world. Every day, approximately 330,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters.

Job Description

Role Summary

The role of the Helpdesk personnel is to serve as the first and major point of contact to all users for all IT services. He/She will help provide first level support to IT incident logs and service requests from users. He/She will report to the West Africa USS Team Lead and Ghana IT Manager.

Responsibilities

Take full ownership of all logged incidents, problems and request fulfilment in an end-to-end and timely manner while communicating update to affected users within approved SLA.

Utilize technical resources and support procedures to resolve users’ IT challenges and ens...