User Operations Specialist (Onsite, Rotating Shifts)

Full-time Management & Operations

Job Responsibilities

• User Monitoring and Support: Monitor high-value user activity and engagement trends to provide timely insights and support to enhance the user experience.
• Activity Coordination: Assist in planning, launching, and tracking regular activities, ensuring rewards distribution and basic budget handling.
• Customer Interaction and Service: Engage with user groups through activities and provide responsive customer support to address inquiries and cater to users’ needs across different levels.
• Live Room Support: Coordinate live room activities, such as selecting and training hosts, and maintaining a positive environment for smooth event flow.

Requirements

• Education: Bachelor’s or Associate degree in Communication, Customer Service, Marketing or a related field.
• Communication Skills: Excellent verbal and written communication skills, with fluency in English.
• Experience: Previous experi...