Location
Bellevue, WA, United States
Posted
July 19, 2026
Job Description
**Position Summary...**
**What you'll do...**
**Role summary:**
The (USA) Staff, Software Engineer plays a critical role in delivering scalable platform capabilities and driving the full software development lifecycle, including design, coding, testing, and deployment. This position leads infrastructure and tooling initiatives to enhance engineering productivity and supports AI/ML integration for intelligent automation. The role requires strong technical leadership, mentoring, and collaboration across teams to ensure alignment with architectural standards and business objectives. The engineer applies data-driven decision-making and continuous improvement practices to deliver high-quality, maintainable solutions that advance platform goals and operational excellence.
**About the team:**
The Customer Engagement Services Technology team develops advanced customer service solutions impacting millions worldwide. Comprising software engineers, data scientists, and machin...
**What you'll do...**
**Role summary:**
The (USA) Staff, Software Engineer plays a critical role in delivering scalable platform capabilities and driving the full software development lifecycle, including design, coding, testing, and deployment. This position leads infrastructure and tooling initiatives to enhance engineering productivity and supports AI/ML integration for intelligent automation. The role requires strong technical leadership, mentoring, and collaboration across teams to ensure alignment with architectural standards and business objectives. The engineer applies data-driven decision-making and continuous improvement practices to deliver high-quality, maintainable solutions that advance platform goals and operational excellence.
**About the team:**
The Customer Engagement Services Technology team develops advanced customer service solutions impacting millions worldwide. Comprising software engineers, data scientists, and machin...