Location
Bellevue, WA, United States
Posted
July 19, 2026
Job Description
**Position Summary...**
**What you'll do...**
**Role summary:**
The Senior Manager, Software Engineering, leads platform-level execution of software and AI/ML systems, ensuring alignment with strategic priorities and roadmap milestones. This role oversees shared infrastructure, tooling, and frameworks to support scalable, secure development while driving the full software lifecycle across multiple teams. The position champions DevOps practices, cloud cost optimization, and technical excellence, fostering collaboration across engineering, product, and data teams. The role also mentors engineers, manages complex initiatives, and ensures delivery of high-quality, reliable software solutions that meet business objectives and enhance operational performance.
**About the team:**
The Customer Engagement Services Technology team develops advanced customer service solutions impacting millions globally. It includes software engineers, data scientists, and machine learning ex...
**What you'll do...**
**Role summary:**
The Senior Manager, Software Engineering, leads platform-level execution of software and AI/ML systems, ensuring alignment with strategic priorities and roadmap milestones. This role oversees shared infrastructure, tooling, and frameworks to support scalable, secure development while driving the full software lifecycle across multiple teams. The position champions DevOps practices, cloud cost optimization, and technical excellence, fostering collaboration across engineering, product, and data teams. The role also mentors engineers, manages complex initiatives, and ensures delivery of high-quality, reliable software solutions that meet business objectives and enhance operational performance.
**About the team:**
The Customer Engagement Services Technology team develops advanced customer service solutions impacting millions globally. It includes software engineers, data scientists, and machine learning ex...