Location
, , canada, , , canada, Canada
Posted
July 09, 2026
Job Description
Reporting to the Sr. Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world‑class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions. The ideal Senior Customer Success Manager will possess a business consulting background and enterprise knowledge that enables them to drive engagement at the C‑level. This position can work remotely and will travel to various client locations as required.
Key Responsibilities
- Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes.
- Act as a Trusted Advisor and Business Partner, providing strategic guidance and a path to value to customer Executive Leadership and internal account teams, demonstrating cross‑functional collaboration.
- Leverage PointClickCare customer success methodolog...