Urgent! Import/ Export Manager (Logistics/East area)

Team Leadership: Lead, mentor, and support the Airfreight Import/ Export Customer Service team to ensure staff effectively manage the full end-to-end import process.

Operational Management: Oversee day-to-day import/ Export activities encompassing shipment documentation, carrier coordination, customs compliance, billing, and job closure, while upholding service standards and established procedures.

Process Optimisation: Proactively identify operational inefficiencies, drive process improvements, and support initiatives aimed at enhancing overall workflow productivity.

Performance Management: Monitor team performance against SLAs and KPIs, deliver constructive feedback, and raise issues to the Manager where necessary.

Customer Escalation Handling: Manage complex import/ Export-related customer enquiries and act as the first point of escalation f...