Universal Fraud Support Customer Service Agents (Remote, Independent Contractor)MAX

Full-time other-general

Position Summary This remote contract role provides frontline support for Card Services Co.s debit card services program. In this position, you will act as the first point of contact for banking inquiries and concerns from both consumers and business clients. You will assist customers with issues related to retail, commercial and online banking; address bankcard and fraud concerns (forgery, identity theft and policy questions); and identify crosssell opportunities and referrals where appropriate. Your responsibilities include delivering accurate and confidential service via inbound calls and ensuring adherence to the clients policies and procedures. Key Responsibilities Provide client support: Respond to inbound telephone inquiries from existing and prospective debit card clients on banking questions and concerns. Resolve banking issues: Assist with concerns related to retail, commercial and online banking as well as bankcard issues, fraud, forgery, ID theft, policy and procedural ques...