Universal Advisor

Full-time Other-General

Job Description

To provide a positive customer experience by being helpful, sensitive to customer needs, and providing product solutions—including directing customers to the correct channel (eChannels and Self Service)—whilst adhering to policy and process. As a Universal Advisor, you will deliver compliant sales and service solutions to walk‑in and existing customers in a high‑volume service environment, ensuring every interaction is value‑driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self‑service channels.

Responsibilities

• Engage customers in a positive and professional manner by being helpful and living up to our brand promise of “How can we help you?” at all times.
• Understand customer needs to identify, sell, and cross‑sell products aligned to those needs and provide appropriate banking and financial solutions.
• Educate cu...