Job Description
Universal Advisor
To provide a positive customer experience by being helpful and sensitive to customer needs, expectations and providing product solutions, including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
As part of our FNB Points of Presence (POP) team, you will deliver a seamless, exceptional customer experience within a branch environment, proactively identifying customer needs and providing appropriate banking solutions. Responsibilities include delivering compliant sales and service solutions to walk-in and existing customers in a high-volume environment, ensuring every interaction is value-driven, ethical, and aligned with FAIS, FICA, TCF principles and FNB governance, while promoting digital and self-service channels.
Key Responsibilities
- Engage customers in a positive and professional manner, living up to the brand promise of “How can we help you?” at all times.