Unit Manager, Emerging Tech Enablement

Capital One

Full-time Operations Specialties Managers
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Location
Philippines, Calabarzon, Philippines
Posted
July 23, 2026

Job Description

Overview

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Unit Manager, Emerging Tech Enablement

Summary: 

To supervise a team of professionals (handling consults, inbound, outbound, case, chat, escalations and investigations) to drive improvements in required skills and customer experience through regular interactions in order to achieve individual and group targets in an Operations sub-function of Capital One Philippines. Responsible for driving performance, skills improvement, and the effective adoption of new technological tools (., Generative AI) to promote customer and business outcomes while maintaining partnerships across the organization.

General Responsibilities:

  • People development. Provides sub-functional leadership to a team of associates, including hiring, coaching, mentoring, and talent development
  • Risk Management. Conducts scheduled and random audits to ensu...

    • Job Details

    • Job Type
      Full-time
    • Category
      Operations Specialties Managers
    • Date Posted
      July 23, 2026
    • Application Deadline
      September 01, 2026