Job Description
We are seeking an experienced Unified Communications (UC) Manager to own and support our global voice and telephony environment. This is a hands on technical role that combines enterprise telephony, call routing, contact centre technologies, supplier management, and cloud communications.
You will be responsible for ensuring the reliability, security, and continuous improvement of our voice platforms while acting as the technical lead for key partners including AT&T, DXC, AWS, and telecommunications providers.
This role is ideal for someone who has evolved beyond traditional telephony administration and has experience designing call flows, managing complex routing environments, supporting contact centre solutions, and delivering modern cloud-based voice services.
The Opportunity:
As Unified Communications Manager, you will be the technical owner of Smiths Detection's global voice communications estate, supporting t...