Travel Concierge

Full-time Customer service / support

Duties: Client Support & Communication: Act as the primary in-country contact for travellers via WhatsApp. Provide timely, accurate, and helpful responses to client queries during travel. Support clients with itinerary clarification, logistics, and general assistance. Maintain a calm, solution-oriented approach in all interactions. Experience Enhancement: Provide curated, relevant recommendations (restaurants, activities, local insights) aligned with the client profile and itinerary level Proactively enhance the journey through thoughtful touchpoints (e.g., check-ins, tips, local insights). Identify opportunities to elevate the experience without adding cost or operational complexity. Coordination & Problem Solving: Liaise with suppliers, guides, and transport providers to resolve on-the-ground issues Support adjustments such as timing changes, confirmations, and minor logistical coordination. Act quickly on disruptions (missed transfers, supplier delays, service issues) and escalate w...