Transversal Service Lead

Full-time Customer Service

Ensure business continuity with expert recovery testing! Manage and optimize the Recovery Testing Environment, support testing campaigns, automate processes, and drive improvements. Collaborate globally, ensure security, and deliver a reliable, efficient service for resilient operations. About The Job Job purpose The Recovery Testing Environment (RTE) is an isolated environment in Production, where Product teams can test & rehearse their recovery procedures and capabilities, by restoring backups of their Product and executing their recovery procedure there. Main Missions To be fully responsible for the RTE and the testing done there. To prepare recovery test campaigns with Product teams that have to perform such tests (collecting prerequisites, setting up the environment and supporting during the test). To reset the RTE at the end of each testing campaign (duration: a few weeks). To identify areas of improvement and delivering them progressively, to improve the RTE for the future. To m...