Job Description
Job Description – Operations Manager
(Project Money)
➢ Role & Responsibilities
Operational Governance & Reporting –
• Operations Management: Effectively monitor operations of assigned line of business and become a successful interface between internal and external stakeholders
• Performance trend review and analysis: Identify performance trends using performance dashboard, take proactive & sustainable measures for competitive operations governance against contracted SLA’s
• Leadership Reporting: Periodically review and report LOBs (line of business) metrics to Sr. leadership and suggest performance improvement areas
• Operations Risk Management: Identify risk environment for the LOBs, implement and manage effective controls with help of support departments
• Process Management Planning: Strategic allocation of responsibilities within the business unit (QC, WFM, trainer, production staf...