Location
vancouver, metro vancouver regional district, Canada
Posted
June 06, 2026
Job Description
Become the Service Desk Operations Manager at TransLink, driving service excellence and enhancing user experience. This hybrid position seeks a seasoned IT professional with a strategic mindset.
At TransLink, you will be at the helm of Service Desk services, ensuring smooth operations and customer satisfaction across British Columbia. This role involves managing a cross-functional team while overseeing incident processes and service quality improvements that align with business goals.
Key Responsibilities:
• Direct service strategy and operational execution
• Manage a diverse team focused on exceptional service
• Ensure compliance with service delivery standards
• Monitor and resolve incident processes effectively
• Collaborate with IT support teams for integrated services
Requirements:
• Bachelor’s degree in computing science or a relevant field
• Six years of hands-on IT experience
• Four years in ...
At TransLink, you will be at the helm of Service Desk services, ensuring smooth operations and customer satisfaction across British Columbia. This role involves managing a cross-functional team while overseeing incident processes and service quality improvements that align with business goals.
Key Responsibilities:
• Direct service strategy and operational execution
• Manage a diverse team focused on exceptional service
• Ensure compliance with service delivery standards
• Monitor and resolve incident processes effectively
• Collaborate with IT support teams for integrated services
Requirements:
• Bachelor’s degree in computing science or a relevant field
• Six years of hands-on IT experience
• Four years in ...