Transformation & BPM Manager

Full-time Management & Operations

• Contract type: Permanent contract

Job Description

• Build-up and manage transformation programs, according to the company's strategy
• Build-up and manage process efficiency with the fronters, to reach better quality of service
• Set up local governance for Projects portfolio management
• Coordinate requirements collection and change management for tools enhancements/corrections requests
• Animate local committees to gather needs & development requests
• Plan & follow up the activities, motivate and inspire team to successfully complete tasks
• Build strong relationships, achieve buy-in of key stakeholders and influence others
• Risk management: coordinate the issues to be solved and decisions to be taken
• Ensure key deliverables are met, the projects finishes on time and budget
• Apply continuous improvement in project methodology
• Report at different levels (tactical/operation...