TrakSYS Support Engineer

W-2 Computer Occupations

<p><b>Background and Meet and Greet: MANDATORY</b></p> <p><b>These positions will involve working night shifts and may also require travel between the two sites (Richmond, VA & Hopkinsville, KY as needed. </b></p> <p><b>Job Desc ription:</b></p> <p>The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.</p> <p><b>Key Responsibilities:</b></p> <ul> <li>Provide Level 1 / Level 2 Support for TrakSYS MES application.</li> <li>Monitor system performance and ensure continuous up time.</li> <li>Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure ...