Job Description
Training Specialist
Are you passionate about empowering teams through impactful training programs? Do you have hands-on expertise in medical claims evaluation and a strong understanding of health insurance policy interpretation? If so, we have an exciting opportunity for you!
We are seeking a Training Specialist – Medical Claims & Contact Centre Enablement to join our dynamic Global Operations team. In this role, you will design, deliver, and continuously improve training programs for medical claims assessors (non-voice) and call centre advisors (voice). You will play a pivotal role in ensuring learning interventions drive performance, accuracy, customer experience, and compliance across our global operations.
Key Responsibilities:
As a Training Specialist, you will:
- Deliver instructor-led training (in-person or remotely) for global operations, ensuring engaging and effective learning experiences.
- Develo...