Provide user support for Raider Success Hub including troubleshooting issues, answering inquiries, and collaborating with developmental partners for escalation.
Provides support for ad hoc training requests, as needed.
Facilitates training workshops in classroom, virtual (Zoom, Teams), and hybrid learning environments.
Coordinates logistics for training events, including facility reservations and participant registration through Cornerstone.
Contributes to the design and development of training curriculum, policies, and procedures that align with departmental priorities.
Creates instructional aids and reference materials to reinforce learning and promote long-term knowledge retention.
Reviews training materials for accessibility, recommends improvements, and remediates identified issues to ensure compliance with accessibility standards.