Training Officer

Full-time business-and-financial-operations

Hybrid: 1x to 2x onsite a week in Manila

Key Responsibilitie

sTraining Design, Development, and Deliver

• yFacilitate a variety of training programs (e.g., product knowledge, soft skills, compliance) using diverse methods (in-person, virtual, blended
• )Adapt training materials and delivery style to suit different learning preferences and audience level
• sConduct Needs Assessments in collaboration with department managers to identify critical skill gap
• sDesign and develop high-quality, engaging training content, including presentations, job aids, and exercise

sAnalysis and Reportin

• gMeasure and evaluate the effectiveness of training programs using methods such as Kirkpatrick's levels and ROI analysi
• sAnalyze performance data (e.g., QA scores, key performance indicators) to determine the impact of training and pinpoint areas for improvemen
• tCompile and pre...