Training and Software Support Guru

Full-time IT & Technology

We are looking for an additional Training and Software Support Guru to join our ever expanding Support team. You will need to be proactive, customer-centric, and to take accountability for the customer experience. A self-starter and team player. You’ll need to be able to demonstrate a successful track record in Customer Support and have a passion for understanding customer problems. The mission is to ensure all customers receive the best customer experience and understand the true value of TruBlue for their business.

Role

• You will be responsible for engaging with customers and managing to resolve their queries across multiple channels, including email, video calls and phone;
• Assist in the facilitation of the onboarding of new TruBlue customers including providing on-line training and the occasional on-site training.
  
• Planning and preparing for each session, depending on the customers’ requirements.
• Support all general...