Training and Quality Manager

Full-time Training & Coaching

UnifyCX is looking for an extraordinary Training & Quality Manager to join our motivated and ambitious team in South Africa!

What Will You Do?

As the Training & Quality Manager , you will oversee all aspects of training delivery and quality assurance within our BPO operations, ensuring that both training and QA functions are aligned to client expectations, operational KPIs, and continuous improvement initiatives. This individual will collaborate with internal stakeholders, clients, and cross‑functional teams to design, implement, monitor, and enhance training and quality programs that support operational excellence and customer satisfaction.

Key Responsibilities

• Team Management: Provide coaching, mentorship, and feedback to training supervisors, trainers, QA supervisors, and quality analysts to enhance performance and ensure adherence to best practices.
• Training Design: Develop new hire training curriculum, compre...