Job Description
Job Summary
The Training and Quality Assurance (QA) Supervisor is responsible for overseeing, integrating, and executing both Training and Quality Assurance functions to ensure employees are fully prepared, compliant, and consistently meeting client and operational performance expectations.
On the training side, the role owns end-to-end learning delivery, curriculum management, readiness validation, trainer supervision, and alignment with live operations. On the quality assurance side, the role owns evaluation consistency, compliance, calibration, trend analysis, and continuous quality improvement initiatives.
The Training and QA Supervisor works closely with Operations, Workforce, HR, Payroll, Recruitment, and Leadership to ensure training milestones, quality outcomes, and performance data are accurately communicated, particularly when training status adjustments impact agent compensation, payroll eligibility, or employment status.
The role requ...