Job Description
The Training and Development Manager will be responsible for the design, implementation, and management of employee training programs. This includes assessing training needs, developing instructional materials, organizing training sessions, and evaluating program effectiveness. Empower store employees to deliver outstanding customer experiences and achieve sales targets.
The job includes:
• Develop and deliver training programs on customer service, product knowledge, selling skills, and operational standards.
• Design engaging, interactive learning experiences (classroom, in-store, digital, and blended).
• Lead engagement programs (recognition, gamification, team-building activities) that motivate retail teams and boost morale.
• Organize engagement campaigns tied to training (e.g., selling challenges, customer service recognition programs.
• Track training effectiveness through KPIs.
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