Trainer/ QA Customer Service

Full-time Gestión y operaciones

Overview

Would you like to join a multicultural team where your dreams come true?

Are you looking for a job full of magic and joy?

We are glad to invite you to join one of the leading entertainment brands. We are currently looking for a Trainer/QA for Customer Service, eager to develop their careers with the worldwide leader in outsourced omnichannel customer experience management.

Your main responsibilities

• Identify training needs by evaluating strengths and weaknesses
• Ensure the training implementation schedule is respected and knowledge is well acquired
• Deliver training sessions
• Responsible for the day-by-day operations of the business lines and implementation of the logistical means to develop training within his/her area of expertise
• Key contact for both Support and Production functions
• Review training content and initiate updates if its required
• Evaluate participant satisfactio...