Location
Remote, Remote, South-Africa
Posted
July 22, 2026
Job Description
About the Role
Old Mutual is a prominent African financial services organisation focused on providing a broad range of financial solutions to retail and corporate customers in 14 countries. This position is part of the Rapid Market Management team within the Mass Foundation, which is one of the largest customer‑facing business segments. The role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision.
Responsibilities
- Deal with client queries via telephone in accordance with Call Centre standards under supervision.
- Escalate complex queries to more senior agents.
- Take inbound calls and share relevant information with assistance and on‑the‑job coaching.
- Finalize calls at point of contact where possible.
- Operate at a learner to moderate level of technical knowledge, with limited multi‑skilling across product and ...