Trade Desk Representative - Client Services (German Speaking)

Interactive Brokers

Full-time Information and Record Clerks
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Location
London, England, United Kingdom
Posted
June 13, 2026

Job Description

Responsibilities

:
  • Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
  • Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment emphasizing courtesy.
  • Familiarize yourself with proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
  • Assist and support the Quality Assurance Department with complaint resolution.
  • Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
  • Analyse existing syst...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      June 13, 2026
    • Application Deadline
      July 23, 2026