Location
toronto, on, Canada
Posted
July 20, 2026
Job Description
Drive user satisfaction at Compugen as a Service Desk Analyst based in Toronto. Provide essential support to users and enhance their experience through effective troubleshooting.
Compugen Inc. is inviting applications for a Service Desk Analyst position. This role requires a minimum of three years' experience in technical support and a passion for customer service. You'll be integral in performing initial problem triage and assisting in user support while documenting all actions in the service desk system. Your expertise in Windows environments and software troubleshooting will be key to success.
Key Responsibilities:
• Address user support requests through multiple channels
• Maintain records of problems and resolutions in tracking systems
• Create knowledge articles to help troubleshoot issues
• Assist with installations and configurations of tech systems
• Provide follow-up support post-resolution
Requirements:
• Educational background in Computer Science ...
Compugen Inc. is inviting applications for a Service Desk Analyst position. This role requires a minimum of three years' experience in technical support and a passion for customer service. You'll be integral in performing initial problem triage and assisting in user support while documenting all actions in the service desk system. Your expertise in Windows environments and software troubleshooting will be key to success.
Key Responsibilities:
• Address user support requests through multiple channels
• Maintain records of problems and resolutions in tracking systems
• Create knowledge articles to help troubleshoot issues
• Assist with installations and configurations of tech systems
• Provide follow-up support post-resolution
Requirements:
• Educational background in Computer Science ...