Tier One Repair Telecom

AireSpring

Full-time Electrical and Electronic Equipment Mechanics, Installers, and Repairers
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Location
Pune, Maharashtra, India
Posted
July 25, 2026

Job Description

Job Description

RESPONSIBILITIES INCLUDE:

  • Testing and Fault Isolation on layer 1 and 2 of the OSI model by internal troubleshooting, testing with carriers, and working with customer vendors and/or technical support NOC's. This could include viewing router logs, loop testing, head to head testing, and PM Stats or a combination of all of the above.
  • Working directly with CLEC's and ILEC's to troubleshoot customer transport issues.
  • Inbound/outbound technical call handling from customers, agents, and transport partners. Create internal trouble tickets and carrier tickets, taking corrective action as required or contacting the appropriate parties to resolve issues.
  • You will be working with customers via email, chat, and phone to resolve issues. You will have to determine the appropriate actions to take and have the self-motivation to deal with the service issue.
  • Manage, prioritize, and multi-task to resolve trouble tickets as qui...

    • Job Details

    • Job Type
      Full-time
    • Category
      Electrical and Electronic Equipment Mechanics, Installers, and Repairers
    • Date Posted
      July 25, 2026
    • Application Deadline
      September 03, 2026