Location
Washington, DC, United States
Posted
July 22, 2026
Job Description
Tier II Help Desk Agent
KeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years (two base years and four option years), offering long-term stability and growth.
Work will be performed on-site at Senate facilities in Washington, DC. This is a full-time position offering Fortune 500-level health, dental, vision, PTO, 401(k), and Life Insurance.
Tier II Help Desk Agents provide advanced technical support for complex desktop, application, account, and connectivity issues that cannot be resolved at the Tier I level. They serve as a key escalation point while also working directly with Senate end users, requiring strong technical troubleshooting abilities, excellent communication skills, and a customer-focused approach in a high-visibility environment.
Qualific...
KeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years (two base years and four option years), offering long-term stability and growth.
Work will be performed on-site at Senate facilities in Washington, DC. This is a full-time position offering Fortune 500-level health, dental, vision, PTO, 401(k), and Life Insurance.
Tier II Help Desk Agents provide advanced technical support for complex desktop, application, account, and connectivity issues that cannot be resolved at the Tier I level. They serve as a key escalation point while also working directly with Senate end users, requiring strong technical troubleshooting abilities, excellent communication skills, and a customer-focused approach in a high-visibility environment.
Qualific...