Location
Bethesda, MD, United States
Posted
July 14, 2026
Job Description
**Req ID:** RQ224158
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** None
**Public Trust/Other Required:** NACI (T1)
**Job Family:** Technical Support Services
**Skills:**
Help Desk Management,IT Help Desk,ServiceNow Incident Management,SLA Management
**Experience:**
5 + years of related experience
**Job Description:**
**TIER II DESKSIDE MANAGER**
Seize your opportunity to make a personal impact as a **Tier II Deskside Manager** supporting the **National Institutes of Health (NIH)** . At GDIT, people are our differentiators—your leadership will help deliver exceptional endpoint support to one of the world’s premier scientific and research institutions.
As the Tier II Deskside Manager, you will oversee all activities related to the staffing, operations, and performance of the deskside support team. You will drive continuous improvement, ensure service excellence, and support a dynamic, fast‑...
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** None
**Public Trust/Other Required:** NACI (T1)
**Job Family:** Technical Support Services
**Skills:**
Help Desk Management,IT Help Desk,ServiceNow Incident Management,SLA Management
**Experience:**
5 + years of related experience
**Job Description:**
**TIER II DESKSIDE MANAGER**
Seize your opportunity to make a personal impact as a **Tier II Deskside Manager** supporting the **National Institutes of Health (NIH)** . At GDIT, people are our differentiators—your leadership will help deliver exceptional endpoint support to one of the world’s premier scientific and research institutions.
As the Tier II Deskside Manager, you will oversee all activities related to the staffing, operations, and performance of the deskside support team. You will drive continuous improvement, ensure service excellence, and support a dynamic, fast‑...