Job Description
Project Description
We are redefining the standard of care in mental health. Our platform empowers clinicians by automating administrative burdens—such as note-taking and compliance auditing—using cutting-edge AI and real-time audio analysis. By bridging the gap between clinical sessions and actionable data, we allow providers to focus on what matters most: the patient.
About the Role
The Tier 3 Support Engineer acts as the highest technical escalation point between our customer‑facing teams and the R&D department. This role is designed for a technical “detective” who can perform deep‑dive investigations into complex issues involving AI note generation, audio processing, and cloud infrastructure. You will be part of a dedicated technical squad (3‑4 engineers) ensuring the stability of our clinical tools during US peak hours.
Requirements
- A technical person overall with QA mindset to be able to isolate client issue
- Strong troub...