Location
pasay, metro manila, Philippines
Posted
July 28, 2026
Job Description
Royal Caribbean Cruises Ltd. is seeking a Tier 2 Agent, Crew Support to manage diverse crew travel requests, monitor cases, and ensure KPIs and SLAs are met.
The role requires multitasking, a proactive approach, and strong customer service skills to handle distressed crew members and coordinate with HR and operations. The position emphasizes coordinating with port logistics, travel vendors, and internal teams to provide timely sign-on/off and travel solutions, with an emphasis on rapid
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