Tier 1 Technical & Billing Support Agent - Fully Remote
Mweb
Job Description
The Client Services Onboarding team currently has a vacancy for a Customer Service Representative who will be responsible for providing customer support – that includes information sharing and resolving technical and billing related queries.
Job Output:
o Responsible for customer interactions that result in resolved technical, billing and account queries.
o Identify and understand customer needs.
o Provide solutions to technical and account management queries.
o Resolved customers’ queries, and complaints and manage objections effectively to increase customer satisfaction.
o Deliver exceptional service to customers in all interactions.
o Diligently execute escalations beyond 1st line support.
o Record accurate summaries of customer interactions in the company business system.
o Utilise all available tools and resources to resolve customer queries completely.
Skills and Competencies: