Location
Santa Clarita, CA, United States
Posted
July 22, 2026
Job Description
Job Description
Position Overview
We are seeking a Tier 1 Help Desk Technician to provide frontline technical support for end users across desktop, mobile, and remote access environments. This individual will serve as the first point of contact for IT-related issues, with a strong focus on Mobile Device Management (MDM), remote connectivity support, user provisioning, and troubleshooting. The ideal candidate is customer-focused, technically proficient, and experienced supporting enterprise mobile devices and remote workforce technologies. Based on similar Tier-1 support and endpoint management requirements found in internal helpdesk and IT support documentation, experience with Intune, Workspace ONE, device provisioning, identity/access management, and ticketing systems is highly valued.
Responsibilities
Provide Tier 1 technical support via phone, email, chat, and ticketing systems.
Troubleshoot and resolve issues related to laptops, desktops, mobile devices, and periphe...
Position Overview
We are seeking a Tier 1 Help Desk Technician to provide frontline technical support for end users across desktop, mobile, and remote access environments. This individual will serve as the first point of contact for IT-related issues, with a strong focus on Mobile Device Management (MDM), remote connectivity support, user provisioning, and troubleshooting. The ideal candidate is customer-focused, technically proficient, and experienced supporting enterprise mobile devices and remote workforce technologies. Based on similar Tier-1 support and endpoint management requirements found in internal helpdesk and IT support documentation, experience with Intune, Workspace ONE, device provisioning, identity/access management, and ticketing systems is highly valued.
Responsibilities
Provide Tier 1 technical support via phone, email, chat, and ticketing systems.
Troubleshoot and resolve issues related to laptops, desktops, mobile devices, and periphe...