Tier 1 Help Desk

Apex Systems

Contract Computer Occupations
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Location
Oak Ridge, Tennessee, United States
Posted
July 01, 2026

Job Description

Job#: 3036505

Job Description:

Tier 1 Help Desk

Location: Remote

Role Overview

We are seeking a Service Desk Agent to provide front-line technical support for our internal users. This position involves being a primary point of contact for Information Technology and customer support, dedicated to enhancing user productivity through effective and customer-focused service. The role requires answering phone calls and tickets to assist with troubleshooting issues for internal employees.

Key Responsibilities
  • Provide front-line technical support to local and remote users via calls, chat, and email.
  • Utilize technical skills, historical records, and knowledgebase to analyze and diagnose customer issues.
  • Support commercial and customer-specific applications, software, operating systems, and internet browsers.
  • Support desktops, laptops, mobile devices, printers, scanners, and other hardware.
  • Assist with password reset...

    • Job Details

    • Job Type
      Contract
    • Category
      Computer Occupations
    • Date Posted
      July 01, 2026
    • Application Deadline
      August 10, 2026