Ticketing Operations Specialist - Cebu

Full time Information and Record Clerks

THE JOB

Primary duties include providing effective operational support across all channels such as the Call Centre and Box Office by providing high-quality service meeting Ticketmaster’s standards.

A key responsibility will be to manage large quantities of customer queries through inbound/outbound calls and via email (Zendesk) in a timely and efficient manner.

A major priority is also to identify customer needs and provide the best solution possible through highly competitive customer service. In addition, the role will also provide a range of coordination and support functions including but not limited to resource management & administration support.

WHAT YOU WILL BE DOING

Answer calls from Call Centre and provide day to day ticketing support as required.

Respond to customer enquiries via electronic communication

Assist with general and technical issues and escalate where necessary

Plan and manage operatio...