Location
cebu city, cebu, Philippines
Posted
July 03, 2026
Job Description
Ticketing Agent
Cebu City | Onsite
Responsibilities:
Handle travel-related inquiries via phone, email, or chat
Assist clients with bookings, modifications, or cancellations
Provide accurate information on travel options, schedules, and promotions
Record all interactions and maintain updated documentation
Escalate complex concerns to supervisors when needed
Meet service quality and customer satisfaction goals
Schedule & Training:
Rotating shifts, including nights, weekends, and holidays
Paid training on travel systems and company procedures
Requirements:
At least a High School or Senior High School graduate
Excellent English communication skills and attention to detail
Customer-focused with strong problem-solving skills
Basic computer knowledge and multitasking ability
Willing to work onsite in Cebu City
Cebu City | Onsite
Responsibilities:
Handle travel-related inquiries via phone, email, or chat
Assist clients with bookings, modifications, or cancellations
Provide accurate information on travel options, schedules, and promotions
Record all interactions and maintain updated documentation
Escalate complex concerns to supervisors when needed
Meet service quality and customer satisfaction goals
Schedule & Training:
Rotating shifts, including nights, weekends, and holidays
Paid training on travel systems and company procedures
Requirements:
At least a High School or Senior High School graduate
Excellent English communication skills and attention to detail
Customer-focused with strong problem-solving skills
Basic computer knowledge and multitasking ability
Willing to work onsite in Cebu City