Thai Ocean Customer Experience Specialist

Full-time Marketing & Media

Thai Ocean Customer Experience Specialist

As a key member of Maersk’s Ocean product team, you will lead the strategic execution and continuous improvement of Ocean services by ensuring first-time customer issue resolution and driving platform rollouts.

Key Responsibilities

• Ensure the timely and accurate completion of all Ocean documentation to meet regulatory and customer requirements.
• Oversee and execute documentation amendments with precision and speed to maintain data accuracy.
• Drive efficiency in documentation workflows and improve productivity through process optimization.
• Maintain and regularly update Customer Standard Operating Procedures (CSOPs) to reflect the latest customer requirements and operational capabilities.
• Act as the first point of contact for stakeholders on customer experience (CX)-related matters.
• Take full ownership of a defined customer portfolio, managing the end-to-end export and...