Time Type:
Full Time
Position Overview: Assist the department manager in leading and managing a team of customer service clerks to ensure high quality service in line with company policy and operation standards.
Key Outcomes:
Motivated customer service workforce – 90% staff retentionFull compliance to SOPCustomer complaints kept to minimum Position Accountabilities:
Be the contact window to manage the hub inventory;Follow up the customers’ instruction for on-hold/release, return, transferring, reworking, receiving, discrepancy & re-declaration handling, etc.Coordinate for shipment inbound, outbound and delivery activities of CustomersWork closely with network and internal department to follow up customer’s critical requirement;Establishes and maintains good relationships with customer.Monthly cost verification & applicatio...