Temporary Ticketing Assistant (Part-time)

Part time Information and Record Clerks

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

You will be responsible for:

• selling and dispatching tickets and related products using WKCDA’s computerised ticketing system, and issuing prepaid tickets to patrons during performance incomings;
• fielding general enquiries and customer feedback in line with the Ticketing team’s Customer Service Policy and Procedures handbook;
• capturing patron data wherever possible, in strict observance of regulatory directives;
• executing routine tasks and duties at all times within operational guidelines, especially in matters relating to financial transactions and payment card industry (PCI) compliance;
• maintaining open lines of communication with colleag...