Location
toronto, on, Canada
Posted
July 04, 2026
Job Description
Become a Telephony Support Analyst at National Bank Financial Group in Toronto. This full-time role focuses on supporting trader communications through advanced systems like Symphony Cloud 9.
As a Senior Professional, you will manage and enhance trading voice solutions. Responsibilities include providing L2/L3 support for voice issues, configuring telephony infrastructure, and ensuring compliance with regulatory standards. You will also be involved in training users and executing system upgrades to maintain high performance.
Key Responsibilities:
• Configure, monitor, and support trading voice systems
• Ensure proper call routing and manage user access
• Provide support and training for trader communications
• Oversee call quality and system performance monitoring
• Coordinate with vendors for maintenance and support escalations
Requirements:
• Degree in computer science or related discipline
• 2+ years ma...
As a Senior Professional, you will manage and enhance trading voice solutions. Responsibilities include providing L2/L3 support for voice issues, configuring telephony infrastructure, and ensuring compliance with regulatory standards. You will also be involved in training users and executing system upgrades to maintain high performance.
Key Responsibilities:
• Configure, monitor, and support trading voice systems
• Ensure proper call routing and manage user access
• Provide support and training for trader communications
• Oversee call quality and system performance monitoring
• Coordinate with vendors for maintenance and support escalations
Requirements:
• Degree in computer science or related discipline
• 2+ years ma...