Location
madrid, comunidad de madrid, Spain
Posted
June 16, 2026
Job Description
About Happyrobot
HappyRobot builds AI workers that automate communication within the logistics industry, working with freight brokers, 3PLs, freight forwarders, shippers, warehouses, and tech startups.
About the Role
We’re looking for a Senior Telephony Engineer to lead the design, integration, and management of enterprise‑grade telephony and contact center solutions across platforms such as NICE CXone , RingCentral , Genesys , and others, ensuring seamless voice infrastructure and world‑class communication experiences for customers and internal teams.
Responsibilities
- Design, implement, and maintain telephony infrastructure, including cloud‑based and hybrid voice systems.
- Lead the integration of telephony platforms (NICE CXone, RingCentral, Genesys, etc.) with internal tools, CRMs, and workflow systems.
- Optimize call flows, IVRs, routing logic, and contact center performance metrics.