Telephone Operator - Arabic Speaker

Full-time Other

As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.

Key Job Responsibilities

• Professionally and warmly receive each Guest call, ensuring a friendly interaction.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Address every query with politeness and courtesy, consistently exceeding Guest expectations.
• Greet Guests by name upon calling, adhering to the established standard.
• Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
• Cultivate awareness of Guest profiles through the Opera Guest profile system.
• Complete long-distance call vouchers and accurately record them on the traffic sheet.
• Manage the Guest wake-up call sheet, delivering cal...