Telecaller

Full-time Other-General

Job Title: MSD Tele Agent Job Summary: The MSD Tele Agent is responsible for managing inbound calls, performing document validation, and processing orders efficiently and accurately. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle a high volume of calls while ensuring compliance with internal systems and procedures. Key Responsibilities: Inbound Call Handling (50-80 calls/day): Receive and handle inbound calls from patients Address inquiries, resolve issues, and provide appropriate information regarding treatments, orders, and processes. Ensure all calls are logged accurately in the system and resolved within the defined service level agreement (SLA). Provide exceptional customer service by demonstrating empathy, active listening, and problem-solving. Maintain a high level of professionalism and confidentiality while communicating with callers. Document Validation: Verify patient documents, including medical records, and consent...