Location
Tampa, FL, United States
Posted
July 13, 2026
Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
**Job responsibilities**
+ Triage and manage Digital Channels technology escalations and service issues
+ Identify opportunities to apply automation and AI tooling to improve escalation handling and operational efficiency
+ Route issues to appropriate Product, Technology, or Operations teams using established escalation paths
+ Track issues and escalations using case or inci...
As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
**Job responsibilities**
+ Triage and manage Digital Channels technology escalations and service issues
+ Identify opportunities to apply automation and AI tooling to improve escalation handling and operational efficiency
+ Route issues to appropriate Product, Technology, or Operations teams using established escalation paths
+ Track issues and escalations using case or inci...