Technology Support Analyst I - DEPDC Technology Support Analyst I (Full-time, temporary) (4 Positions to be filled)
Sam Houston State University
Full-time
other-general
Location
Huntsville, TX, United States
Posted
July 26, 2026
Job Description
Requisition: 202600216S
Occupational Category (Staff Positions Only): Technical/Para-Professional
Hiring Salary: Monthly-Staff
Department: SHSU Online
General Requirements:
Associate’s degree in information technology, instructional technology, computer science, business, or a related field required. Bachelor’s degree preferred. Two years of experience in technical support, call center operations, customer service, IT help desk support, instructional technology support, or related areas required. Experience supporting users in a help desk or call center environment, including use of ticketing systems, remote support tools, or customer service platforms, is preferred. Experience supporting distance learning platforms, digital tools, or educational technology systems is desirable. A combination of education, experience, and training that produces the required knowledge and abilities may be considered.
Nature & Purpose of Position/Usual Dut...
Occupational Category (Staff Positions Only): Technical/Para-Professional
Hiring Salary: Monthly-Staff
Department: SHSU Online
General Requirements:
Associate’s degree in information technology, instructional technology, computer science, business, or a related field required. Bachelor’s degree preferred. Two years of experience in technical support, call center operations, customer service, IT help desk support, instructional technology support, or related areas required. Experience supporting users in a help desk or call center environment, including use of ticketing systems, remote support tools, or customer service platforms, is preferred. Experience supporting distance learning platforms, digital tools, or educational technology systems is desirable. A combination of education, experience, and training that produces the required knowledge and abilities may be considered.
Nature & Purpose of Position/Usual Dut...