Location
helsinki, uusimaa, Finland
Posted
July 12, 2026
Job Description
Requirements
- Understanding of BMC Remedy ITSM modules
- Forms (data structures)
- Active Links (UI logic)
- Filters / Filter Guides (business rules)
- Escalations (scheduler-based logic)
- Incident / Change workflows
- Email templates / notifications
- Ability to design end-to-end service workflows
- Automation use cases:
- Ticket routing
- SLA tracking
- Approval flows
- Understanding of process orchestration
- Experience with:
- Web Services / REST APIs
- Integrating Remedy with external systems (e.g., OSS/BSS, ServiceNow, monitoring tools)
- Event-based integrations (alerts to tickets)