Technicien Au Soutien Technique Niveau 1 / Technical Support Technician Level 1 (Málaga)

Full-time Informática y tecnología

Devolutions is seeking a talented German‑speaking customer support technician to expand our customer support service in Germany, Austria, Switzerland, Netherlands, Belgium, and other locations in Europe. The customer support technician at Devolutions plays an essential role in the technical support of our customers by providing first‑level assistance for our products. You will be the initial point of contact for our customers and play a key role in resolving problems and ensuring customer satisfaction. If you are passionate about technology, have excellent communication skills and are customer service oriented, this is the job for you.

DUTIES AND RESPONSIBILITIES

• Diagnose and resolve customer technical issues following established procedures and using internal and external resources.
• Collaborate with the sales team by providing pre‑sales technical support to help demonstrate the value of our products to potential customers.
• Collabora...